Quality Policy
Critec Group Ltd ensures that a quality system is maintained to meet the requirements ISO 9001:2015 or any other standard in line with Annex SL Structure.
Top management ensures that our quality policies and their importance are established and communicated to all employees at all levels through documented training, regular communication, and reinforcement during annual employee performance reviews.
The policy statements act as a compass by providing the direction and framework for establishing key corporate level performance measures and related improvement objectives and targets.
Top management ensures, through all performance reviews, internal and external audits, anagement reviews and policy reviews that the business management system is in a state of continual improvement to fully support the operation of Critec Group Ltd.
OUR CUSTOMERS
Customer needs are paramount and represent the highest priority within our business. Our obligation is to proactively seek out and define customer needs while addressing all requests expeditiously without creating false expectations.
OUR COMMUNITY
Critec Group Ltd is committed to supporting the communities within which we operate. We believe in the practice of social responsibility and encourage similar behavior in our employees and external providers. We support the conservation of the physical environment and the prevention of pollution at our facilities. We proactively comply with all applicable safety, environmental, legal, and regulatory requirements to which we subscribe.
OUR QUALITY
Beginning with a clear definition of customer expectations, we strive to consistently meet or exceed them. We adhere to all applicable standards and customer specific requirements and endeavor to provide processes that ensure we achieve this to build a robust and world class business.
OUR BUSINESS PROCESS
We establish and employ metrics that are used to measure our performance against core objectives that cover operational parameters such as health and safety, quality, the environment, materials management, and customer satisfaction. We continually improve effectiveness and efficiency by monitoring our objectives through internal auditing, analyzing data, reviewing performance, and implementing corrective and preventive actions.
The scope of this policy covers the provision of security consultancy, including security vulnerability assessments, blast mitigation, security engineering design and specification, site commissioning services, business resilience and continuity services. Provided to energy, utilities, border security, military, government, critical national infrastructure, justice, research, education, transportation, data, leisure, and retail. Operating in the UK and Middle East.
